Identifi, the leading independent provider of workflow automation and document management software for banks and credit unions, announced 16 new customers signed in the first half of 2026. The group includes 10 banks and six credit unions across 10 states and one Canadian province, ranging from single-branch community banks to credit unions serving hundreds of thousands of members.
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Identifi, the leading independent provider of workflow automation and document management software for banks and credit unions, announced 16 new customers signed in the first half of 2026.
Why banks and credit unions are making the move
Manual document tracking tends to break down the same way everywhere, no matter what system sits underneath it. Files get scanned but never indexed. Signatures go unchecked until an audit catches them. By the time anyone notices, it’s a bigger fix than it should be.
“What we hear most is that institutions want to move faster without stretching their teams thinner,” said Shane Asbel, Vice President of Sales and Marketing at Identifi. “We see it on Fiserv, on Jack Henry, on Corelation, on COCC, it doesn’t matter which. For some, that’s keeping pace with bigger competitors who already have this kind of technology. For others, it’s just getting documents in front of the right person without three people chasing down a file first. Either way, a connected platform gives a five-person team the same speed and visibility as an institution with fifty.”
The modules customers are adopting point to where the pressure actually is. Repository and Workflow Enterprise give staff one place to find and move documents instead of tracking them across systems by hand. Electronic Signature cuts the time it takes to close out a file. And for the institutions layering in AI Signature Detection and Links/Alerts, the platform is now catching a missing signature or a stalled document before it turns into a problem, work that used to fall on a person to notice.
None of it requires switching cores first. Identifi connects to what’s already running, from Corelation and COCC to Fiserv DNA, Jack Henry SilverLake, and CGI, so the fix layers onto the system already in place.
New customers joining Identifi in the first half of 2026
- North Brookfield Savings Bank (North Brookfield, Mass.): Repository, eSign, ERM, and Track.
- North Valley Bank (Corning, Ohio): Repository, ERM, Workflow Enterprise, Document Tracking, eSign, eReceipts, and OLE.
- Worcester Credit Union (Worcester, Mass.): Repository, Workflow, Electronic Signature, and eReceipts.
- National Bank of Middlebury (Middlebury, Vt.): Repository, Workflow Enterprise, Electronic Signature, and ERM.
- Travis Credit Union (Vacaville, Calif.), $5 billion in assets and 250,000 members: Repository and eReceipt.
- United Valley Bank (Cavalier, N.D.), with branches across North Dakota and Minnesota: Document Repository, ERM, Workflow Enterprise, and Document Tracking.
- Greater Alliance Federal Credit Union (Paramus, N.J.), nearly $250 million in assets and more than 21,000 members: Repository, ERM, Document Tracking, and Workflow Enterprise.
- MCS Bank (Lewistown, Pa.): Repository, ERM, and Links/Alerts.
- United Roosevelt Savings Bank (Carteret, N.J.): Repository, ERM, eSign, and Links/Alerts.
- Riverways Federal Credit Union (Rolla, Mo.), serving 27 counties across Missouri: Repository, ERM, and Document Tracking.
- American Federal Bank (Fargo, N.D.), with branches across North Dakota and Minnesota: Repository and ERM.
- Bank of New Hampshire (Laconia, N.H.), one of the state’s largest independent banks: Repository, ERM, Scan, and eReceipt.
- First National Bank of Williamson (Williamson, W.Va.): Repository, ERM, Scan, and AI Signature Detection.
- Tremont Credit Union (Milton, Mass.), with roughly $260 million in assets and 13,000 members: Repository, ERM, Scan, eSign, eReceipt, Track, and Workflow.
- UNB Bank (Mount Carmel, Pa.): Repository, ERM, Scan, eSign, eReceipt, OLE, and Workflow.
- Churchbridge Credit Union (Churchbridge, Sask.): Repository and Workflow.
Growth isn’t only about who’s new. Sunrise Credit Union in Manitoba, a $2 billion institution serving more than 35,000 members across 19 branches, shows what one implementation can turn into. The relationship started when Sunrise’s core provider sunset its ERM system with almost no warning, and Identifi stepped in to replace it.
That first project went smoothly enough that CIO Kelly Scott asked, almost as an afterthought, whether Identifi handled statement services too. Identifi didn’t, not yet. It built the capability, came back a year later, and won the business. This year, the relationship expanded a third time: Sunrise added Repository, Workflow, and Track as it moves its full document environment onto Identifi’s platform, replacing a legacy system that had reached end of support. “What they say they do, they absolutely do,” Scott said.
“What matters isn’t how many institutions signed this year. It’s why they signed,” said Kaushal Pandya, Chief Executive Officer of Identifi. “Sunrise came to us to replace one system that had failed them, and three projects later they’re moving their entire document environment onto our platform. That doesn’t happen because of a good sales conversation. It happens because the team behind the platform keeps proving it out, one project at a time. Our growth so far in 2026 says less about the count and more about what these institutions are actually getting out of working with us.”
Sixteen new institutions and a customer three projects deep tell the same story from two different angles: banks and credit unions aren’t just buying a platform, they’re building a relationship they plan to keep coming back to.
About Identifi
Based in Safety Harbor, Florida, Identifi was founded in 1988 and has grown into a market leader in process automation for financial institutions. For more than 35 years, the company has helped banks and credit unions manage document lifecycles and digitize operational processes in highly regulated environments.
Identifi’s platform manages the full document lifecycle with automated workflows, version control, and compliance-driven retention, while digitizing operational processes beyond document storage. The platform connects to the core systems financial institutions already use, supporting workflows tied to real servicing needs, including onboarding, lien releases, audit preparation, retention tracking, and approvals.
Learn more at https://identifi.net/.
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